Page 34 - Brandon Sun - 2020 Westman Business

34 THE BRANDON SUN • WESTMAN BUSINESS • NOVEMBER 2020

For remote IT support choose myITsource

If you’re running a business that only
reacts to computer problems after they
happen, you need to look into myIT-
source.
Founded in 1998, the Brandon-based
company can help you with your IT
problems, but they also aim to solve
problems before they happen with their
world-class service.
By signing up for their full managed
services, you can make sure that your
company’s technology needs are taken
care of by Western Manitoba’s largest IT
support company.
They can handle any IT needs for small
and medium-sized businesses anywhere
in Western Manitoba. They cover an area
as far north as Dauphin and as south as
the U.S. border. They even have some
customers in eastern Saskatchewan.
Founder and owner Frank Arndt likens
myITsource’s full managed services to an
all-inclusive resort.
“Once you pay your fee, that includes
your Office 365 subscription ... that also
includes an antivirus program, spam
protection and that includes our service
desk remotely monitoring your entire IT
environment,” Arndt said.
“We see what’s going on before you
even know what’s wrong with your com-
puter or your network,” he added. “In a
lot of cases, we can just remotely access
any of your computers or your network
and repair what’s wrong.”
That’s right, for most problems you
don’t have to wait for a truck to be dis-
patched. Most problems can be solved
remotely by the 14-person myITsource
business team.
“If I can solve problems remotely, then
I can have customers all over Canada,
North America or even Europe if I want-
ed to,” Arndt said. Arndt added that there Frank Arndt, founder and owner of myITsource. (Submitted)
is no business in Brandon that myIT-
source could not handle IT support for. desk in your office, wherever it is either problems. somware, Arndt said that the only option
Is it raining? Is it snowing? Are the at work or at home.” Another advantage of the remote ser- is really to pay the ransom and hope the
roads terrible? That won’t stop myIT- In the unlikely event that a problem vice is that myITsource technicians can hacker frees your data.
source from remotely solving your tech needs to be solved in-person, myIT- access your network from anywhere, Sometimes you get lucky and they hon-
problems. source can either dispatch a truck or not just at the home office in downtown our the deal, sometimes nothing hap-
“What it does is it minimizes down- contact a local technician and arm them Brandon. pens at all and your data is gone forever.
time and doesn’t knock anybody out of with the information they need to solve Their proactive approach to IT is com- However, with myITsource’s managed
their chairs anymore,” Arndt said. your problem. bined with regular monthly reports on services, if your computers get hit with
When a technician is working on a myITsource also offers disaster re- your network so you know everything ransomware they can quickly restore
problem, your employee will likely still covery services where customer data that’s going on. from a recent backup so you can keep
be able to do some work on their com- is backed up and secured using cloud- Additionally, myITsource is available your data and minimize the amount of
puter. based appliances so you know your data to give businesses advice on what kind time your employees are prevented from
For business owner’s conscious of is safe at all times. of hardware works best for them. Be- working.
health standards during the COVID-19 The company has been contracted to cause of their 21 years of experience, That is the difference between being
pandemic, myITsource’s services are do repair and installation work for com- they know what solutions work best for reactive and proactive. By being reactive
perfect for maintaining your computer panies like Lenovo, HP, Dell and Bell- all sorts of different situations. to IT problems, you can have your data
systems while physically or socially dis- MTS, so you know that they know their For instance, when the pandemic taken from you forever with no solution.
tancing. stuff. started, myITsource helped customers By being proactive, myITsource sets up
Arndt said he’s been advocating for Arndt also takes pride in being more ef- get set up with laptops so they could a safety net so that any potential prob-
businesses to move to a more remote IT ficient and useful to businesses than many have employees working from home. lems are only minor inconveniences.
setup for years and now his customers in-house IT specialists. If a business’s sin- A recent problem for some compa- To start being proactive and to sign up
are seeing just how valuable that kind of gle IT person takes a two-week holiday, no nies has been ransomware, malware that your business for full managed IT ser-
service is. one is there to repair problems. takes over your computer and keeps you vices, contact myITsource at 204-728-
“We’ve been doing remote support If a member of the myITsource goes from accessing your files unless you pay 1040. You can also email them at sales@
for years,” Arndt said. “You don’t have to on vacation, there are still many other a ransom. myitsource.ca.
have a technician to come and sit at your qualified technicians available to solve If your computer has been hit by ran- » The Brandon Sun